To gain full access to the Nonprofit Portal and to ensure security and compliance with financial regulations, the Givinga Foundation Nonprofit Portal requires Administrator Users to complete an Identity Verification process. The Givinga Foundation has partnered with Stripe to easily and securely verify your identity.
The purpose of the Stripe identity verification step is to verify the identity of the individual themselves who has registered the account. Stripe identity verification is a crucial component of our registration process as it enhances the security and credibility of every nonprofit on our platform. It boosts donor confidence and safeguards your nonprofit from potential identity misuse, ensuring the funds you raise are protected and go directly to your cause, fostering a trustworthy environment for everyone in our philanthropic network.
Additionally, please note that once the admin completes their ID Verification, they will be able to invite reviewers who can have a “View Only” role where ID Verification is not required.
Why is Verification Required?
Identity verification is required to:
- Protect nonprofits from fraud and unauthorized access.
- Comply with financial regulations and anti-money laundering (AML) laws.
- Ensure that donations are directed to legitimate charitable organizations.
- Enable secure and timely disbursement of funds.
Access Restrictions Before Verification
Until verification is completed, certain portal features will be restricted:
- User Management: You will not be able to add, remove, or manage user access.
- Profile Updates: Nonprofit information, such as the mission statement and contact details, cannot be modified.
- Payment Processing: Donations may be received, but the e-payment disbursement option will not be available until verification is complete.
Steps for Identity Verification
Step 1: Verify Your Nonprofit
- When first registering your nonprofit for an account, you are required to enter your nonprofit’s EIN (Employer Identification Number).
- Confirm your nonprofit’s legal name and contact information.
Step 2: Verify Your Identification
- To gain full access to the platform, you are required to verify your identification. Please have on hand, a valid government-issued ID (driver’s license, passport, or identity card) for identity verification.
- After successfully logging into the nonprofit portal, see “Identity Verification Required” under the Home page on the portal. Please click "Begin Verification".
- Stripe’s verification process will open in a new tab with instructions.
- If you need further assistance completing Stripe’s verification process, we recommend referencing this video for additional tips. (Disregard the portion about going directly to Stripe's website, you will be prompted to Stripe's website via pop-up through the Nonprofit Portal.)
Step 3: Confirmation
- Once verified, you will receive a confirmation email. Your nonprofit’s account status will be updated, and you will gain full access to the portal.
If you are having trouble with ID verification, before reaching out to support, ensure that:
- The photo of your ID is clear, against a plain dark background, there is no redacted information, and all information is legible.
- You are using Google Chrome as your browser
- You have cleared cache in Google Chrome:
- Open Chrome and press Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac).
- At the top, select the time range (e.g., "All time" to clear everything).
- Check the "Cookies and other site data" and "Cached images and files" boxes.