In the event a Donor disputes a Donation (credit card, ACH, wire, or ACH credit transaction) made on the Givinga Platform with their bank, Customer is required to cooperate with Givinga and provide additional transaction details if requested by Givinga within 2 (two) business days of the request made to the Customer by Givinga. Givinga will use this data to submit as evidence in the case to the Payment Processor and the Donor’s bank. At the time Givinga is notified of the dispute, the amount of the transaction in question, plus $15 (fifteen US dollars), will be deducted from the Givinga Corporate Account to which the donor is assigned. The dispute review process can take over 120 (one hundred and twenty) days to be completed by the Donor’s bank. At the end of the review period, if the decision by the bank is to uphold the transactions, the original amount of the transaction will be immediately returned to the Customer’s Account; however, the $15 (fifteen US dollars) fee will not be returned. If the decision by the bank is to reverse the transaction, the original transaction amount and the $15 (fifteen US dollars) fee will not be returned to the Customer’s account. All dispute decisions are made by the Donor’s bank, are final, and cannot be challenged by Givinga, the Customer, or the Donor. Givinga reserves the right to limit the disputing Donor’s related accounts, transaction amounts or discontinue processing electronic payments for the disputing Donor and any related accounts pending resolution of any such dispute.